Tyler Technologies, Inc. (NYSE: TYL ) announces that the City of Delray Beach, Florida has successfully implemented Tyler’s My Civic and Enterprise Service Requests software, branded MyDelrayBeach.
The city has been interested in developing a mobile app for some time as part of a citywide push to advance technology. The launch of My Civic is the first phase of an overall technology upgrade for the city. Tyler’s Enterprise Permitting & Licensing software will be deployed in the next phase.
“With the launch of the new MyDelrayBeach mobile app, providing feedback and accessing the city’s programs and services is now at the fingertips of residents,” said Delray Beach Mayor Shelly Petrolia. “This new app is part of the city’s commitment to using technology to improve the quality of life for residents and visitors.”
Before using the app, residents voice their concerns to the city’s elected officials, but aren’t always sure where to report problems or request services. The app puts the process entirely in the hands of the user and simplifies response by routing requests directly to departments that can help. The app has been downloaded hundreds of times in the first few days after its launch.
Tyler’s My Civic software gives residents, businesses and visitors new and effective ways to connect with the city. Specifically, the app allows residents to:
- Report issues to the city and easily track the city’s response. The app even allows residents to upload GPS locations and photos to generate faster responses and solutions.
- Keep up with city events with an easy-to-follow calendar
- check beach conditions
- Watch city meetings and stay connected with the city on social media
The use of the app will not only help the city improve its responsiveness to citizens’ requests and concerns, but it will also reduce misuse of the 911 emergency calling system, as non-emergency requests can be easily resolved on the MyDelrayBeach app.
“We are pleased to support Delray Beach’s mission to advance technology throughout the city,” said Greg Savard, general manager of Tyler’s Municipal Services business unit. “The app brings tremendous value to residents, who can now have direct, two-way communication with the city. The app helps residents stay informed, creating stronger, more engaged communities.”
Delray Beach is located on Florida’s southeastern coast, about 50 miles north of Miami. It has a population of about 66,000.
About the City of Delray Beach
The City of Delray Beach is a charming, vibrant city with a vibrant and diverse community. A national city winner in 1993, 2001 and 2017, the first in Florida to do so, the city has fostered an authentic and inspiring community that celebrates its history while building the future. The city was named the nation’s 5th best city for small businesses by Verizon Business and Coastal Living magazines, the happiest beach town in America and one of the 10 best small beach towns in Florida. USA Today also named Atlantic Avenue one of the top 10 shopping streets in the United States.
About Taylor Technologies
Tyler Technologies (NYSE: TYL ) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions enable local, state and federal government entities to operate more efficiently and connect more transparently with their constituents and each other. By connecting data and processes from disparate systems, Tyler’s solutions are changing the way clients gain actionable insights that solve community problems. With over 37,000 successful installations in over 12,000 locations, Tyler has customers in all 50 states, Canada, the Caribbean, Australia and other international locations. Tyler has been recognized several times for growth and innovation, including on Government Technology’s GovTech 100 list and Forbes’ list of “Most Innovative Growth Companies.” For more information on Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, visit tylertech.com.
