Employees care about many things in their work lives, including how much they get paid.But with a global pandemic, globalization of work, interconnected economies, and evolving employee-employer relationships, employee satisfaction (and therefore employee retention) is not only A matter of money, if there is one. Workplace technology can give you happier long-term employees than you would otherwise.
Why Employee Experience Matters
In the wake of the pandemic, companies are struggling to attract, hire and retain valuable employees, especially as competition in certain industries is intense. While technology enables HR to automate tasks so companies can focus on improving the employee experience, many companies place more trust in traditional metrics than in developing the potential of their employees and their own relationships with them.
This is one of several reasons why HR has a reputation for serving the company’s needs above the employees’ needs. Lower-level employees feel ignored when they raise concerns, and HR is often aligned with the highest-level roles because of their position in the company. As a result, employees at all levels often feel that HR is not really on their side. This means that instead of putting down roots in the company, employees are forced to leave and look for new jobs.
This phenomenon is evident even in the US, where more than 4 million people will quit their jobs in June 2022 (US Bureau of Labor Statistics). This is part of an ongoing post-coronavirus trend where employees are leaving en masse starting in early June 2021. And, according to a recent PwC study, one in five workers worldwide plans to quit by 2022.
If one employee leaves, it can have a significant impact on the dedication of the remaining employees to the business and their role in it, which in turn can affect their productivity.
Start by innovating the employee experience for better outcomes
The question is, how do you overcome this situation? How do you create an experiential culture where employees are invested in what they believe in and want to stay?
The most successful companies in any industry employ a process known as learn from competition; This strategy is especially useful in identifying the target corporate culture. It doesn’t hurt to create a distinctive vibe for your brand people by borrowing effective strategies from industry competitors or even high-performing businesses in different sectors. In fact, knowing what works for the game is fundamental to developing best practices. You may find that competitors are deploying workplace technology solutions to help retain employees.
Investing in innovative workplace technology is a great place for HR managers and teams to start changing the culture of employee experience.
Innovation in the workplace can be measured and rewarded in a number of ways. Businesses are more likely to gain satisfied customers and attract potential employees if they innovate and improve the effectiveness of their internal processes.
By using workplace technology to simplify customer interactions, you can deliver an exceptional employee experience. Workplace management solutions for organizing office space and resources are a key part of this technological evolution. Office management software has also raised the bar for the engagement experience, with features like conference room booking, meeting management, and integrated video conferencing all providing a smoother experience for employees.
HR also plays an important role in creating workplace content. Traditionally, HR has come within its remit as the creator and distributor of employee communications. But the transition to the digital workplace is upending traditional top-down communication strategies.
That means it’s important to examine all of your communication touchpoints with customers, from initial contact to meeting invitations to billing emails, to build trust and regularity of contact. Then think about how you can make each step better. You can create a customer experience that encourages loyalty by managing customer relationships and leveraging technology solutions to ensure that important communications are delivered in a manner that is effective, relevant and encourages employee belonging.
We all know that all businesses want to adopt flexible workspaces and flexible work environments. Flexible work arrangements can increase productivity, increase employee engagement and support business growth. But the right technology can help you accelerate your organization’s digital transformation while educating employees about the benefits of the change and improving management.
Examples of this include implementing digital check-in solutions that allow you to take advantage of a hybrid workplace model by ensuring accountability and transparency. Innovation and other applications of cutting-edge technology can help develop effective teamwork and communication across physical distances—prerequisites for flexible working arrangements.
Find the right technology for your workforce
If there’s one lesson to be learned from the increased emphasis on employee experience, it’s that change is here and you should adapt to gain a competitive advantage. Resistance is notoriously useless.
There are many platforms that can enhance your workplace and produce rich and modern experiences. Accruent’s EMS can help you efficiently transform your workplace and employee experience in an organic way.
Accruent EMS’ workplace management software offers powerful, all-encompassing options for designing a custom employee experience. It has the following functions:
- Desk and room booking software to ensure employees always find the best workspace
- Integrate maintenance and HVAC systems to keep desks and conference rooms comfortable
- Video conferencing integration to enhance collaboration with remote/hybrid workers
- Provide comprehensive services (such as catering) for pleasant occasions
- Health and safety processes (including simple cleaning arrangements between meetings)
Plus, EMS Software was named a leader in meeting room reservation systems and received a Top Rated 2021 award from TrustRadius—so it’s a system you can trust to deliver a great employee experience and retain key employees everything you need.
To learn more about Accruent EMS, click here.